Customer Care

Shipping & Returns

Every Roos Brothers garment is carefully inspected, wrapped in tissue, and placed in our signature black box.

5–7 Business Days

Free on orders over £200

Carefully packed and shipped via USPS Priority or UPS Ground.

2–3 Business Days

£25

Expedited delivery via FedEx Express or UPS 2-Day.

7–14 Business Days

Calculated at checkout

We ship to over 40 countries. Duties and taxes may apply upon delivery.

Hassle-Free

Our Return Promise

Unworn, unaltered items may be returned within 30 days of delivery. Items must be in their original packaging with all tags attached.

Domestic returns ship free. We provide a prepaid return label with every order. International returns are the responsibility of the customer.

If you receive a defective or damaged item, we will replace it immediately at no additional cost — no questions asked.

Email returns@roosbrothers1865.com with your order number.

Place items in original packaging and attach the prepaid return label.

Refunds are processed within 5–7 business days of receiving your return.

Yes. Initiate a return and place a new order for the desired size. We recommend this to ensure your preferred size is still in stock.

Items marked as "Final Sale" are not eligible for return or exchange. All other sale items follow our standard 30-day return policy.

We can ship to P.O. Boxes via USPS only. Express shipping options are not available for P.O. Box addresses.

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