Customer Care

Returns & Exchanges

A garment should earn its place in your wardrobe. If it hasn't, sending it back is simple.

Easy 30-Day Returns

Return any unworn, unwashed garment with its tags attached within 30 days of delivery for a full refund. Returns within the United States are complimentary — a prepaid label is included with every order.

Step 01
Request
Email the concierge or use your account page to start a return.
Step 02
Pack
Fold the garment into its original box with the prepaid label.
Step 03
Ship
Drop it at any carrier location. Tracking begins immediately.
Step 04
Refund
Refunded to your original payment method within 5 business days of arrival.

Exchanges

Need a different size or color? Exchanges ship free in both directions, and we dispatch your replacement the day your return begins tracking — you are never left waiting with an empty hanger.

Refund Policy

Refunds are issued to the original payment method. Gift card purchases are refunded to a gift card. Final-sale items, altered garments, and gift cards themselves are not returnable. Black Label pieces include complimentary return pickup — write to the concierge to arrange a time.

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Easy 30-Day Returns
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